Operation in Japan and the locations
Tokyo Branch ; TEL 03-5281-7281
1F Kandabashi Park Bldg.1-19-1
Kanda Nishiki-cho, Chiyoda-ku, Tokyo 101-0054
Osaka Sub-branch; TEL 06-7711-1315
3F Osaka Kokusai Building 2-3-13 Azuchi-machi, Chuo-ku, Osaka 541-0052
Monday to Friday 9:00AM to 3:00PM
First and last Sunday of the month
10:00AM to 3:00PM
Holidays: Saturday, Sunday (other
than above), National holidays
including banking holidays
|Map Tokyo Branch
Financial Alternative Dispute Resolution
Japanese Bankers Association (JBA) [Zenginkyo] Customer Relations Center
The JBA Customer Relations Center is
operated by the JBA as a contact
point for receiving consultations
and inquiries about banks and for
receiving your views or complaints
about banks. Consultations and
inquiries, etc. are free.
For details, go to website:
Customers whose disputes with a bank
seem insurmountable should use the
For more information, contact the
JBA Customer Relations Center.
JBA Customer Relations Center
1-3-1 Marunouchi Chiyoda-ku Tokyo 100-8216
TEL 0570-017109 or 03-5252-3772
* Connect at local call rates from ordinary
phones and public phones.
Available at local call rates
• Days open: Monday to Friday (except public holidays and bank holidays)
• Hours of opening: 9 a.m. to 5 p.m.
The JBA is a designated dispute resolution
institution under the Banking Act and Norinchukin Bank Law.