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Operation in Japan and the locations
Tokyo Branch ; TEL 03-5281-7281
FAX 03-5281-7282
e-mail: MBTOKYO@metrobank.co.jp
1F Kandabashi Park Bldg.1-19-1
Kanda Nishiki-cho, Chiyoda-ku, Tokyo 101-0054
Osaka Sub-branch; TEL 06-6252-1333
FAX 06-6252-2226
e-mail: MBOSAKA@metrobank.co.jp
1F Honmachi Central Building, 4-2-5
Honmachi, Chuo-ku, Osaka 541-0053
Operation hours
Monday to Friday 9:00AM to 3:00PM
First and last Sunday of the month
10:00AM to 3:00PM
Holidays: Saturday, Sunday (other
than above), National holidays
including banking holidays
| Map Tokyo Branch |
Osaka Sub-branch |
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Financial Alternative Dispute Resolution
Japanese Bankers Association (JBA) [Zenginkyo] Customer Relations Center
The JBA Customer Relations Center is
operated by the JBA as a contact
point for receiving consultations
and inquiries about banks and for
receiving your views or complaints
about banks. Consultations and
inquiries, etc. are free.
For details, go to website:
http://www.zenginkyo.or.jp/adr/
Customers whose disputes with a bank
seem insurmountable should use the
"Mediation Committee".
For more information, contact the
JBA Customer Relations Center.
JBA Customer Relations Center
1-3-1 Marunouchi Chiyoda-ku Tokyo 100-8216
TEL 0570-017109 or 03-5252-3772
* Connect at local call rates from ordinary
phones and public phones.
Navidial
Available at local call rates
• Days open: Monday to Friday (except public holidays and bank holidays)
• Hours of opening: 9 a.m. to 5 p.m.
The JBA is a designated dispute resolution
institution under the Banking Act and Norinchukin Bank Law.
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