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Metrobank Philippines
Metrobank New York
Metropolitan Bank (China) Ltd.
Metrobank Taipei
Tokyo Branch
TEL 03-5281-7281
FAX 03-5281-7282
1F Kandabashi Park Bldg.
1-19-1 Kanda Nishiki-cho, Chiyoda-ku
Tokyo 101-0054
E-mail: MBTOKYO@metrobank.co.jp
Osaka Sub-branch
TEL 06-6252-1333
FAX 06-6252-2226
1F Honmachi Central Building
4-2-5 Honmachi, Chuo-ku
Osaka 541-0053
E-mail: MBOSAKA@metrobank.co.jp
You are here: Home > Private Policy


To be a Bank that enjoys the confidence of our customers and is the customers' bank of choice, at this Bank, we observe the relevant laws and ordinances as well as the other standards relating to customer's personal information, conform with the various regulations, etc. of the Bank that relate to personal data protection, and make every effort to conduct appropriate management and maintain accuracy and confidentiality in line with the following:

1. PURPOSES OF USE OF INFORMATION

The Bank acquires the personal information of customers so that our transactions with customers progress securely and soundly and so that customers can be provided with better financial products and services. In concrete terms, the information is used for such purposes as checking the identity of a person, checking conditions for doing business, and introducing new products and services to the customer.

2. TYPES OF INFORMATION TO BE ACQUIRED

The most general types of information to be acquired are the address, name, date of birth, gender, and the telephone number of the customer. In addition to these types is the information requested from the customer when transactions are commenced.

3. PROVISION OF INFORMATION

The Bank shall not externally provide customer information except in the following cases:
  • Where the customer has consented.
  • Where the situation comes under the exception cases which are stipulated by a law or ordinance.

4. INFORMATION MANAGEMENT METHOD

Appropriate measures are constantly taken so that customer information can be kept accurate and up-to-date. In addition, to prevent the loss, destruction, falsification, and leaking, etc. of the personal data of customers, we take appropriate information security measures such in addition; we ensure that any company handling the personal data of customers, etc. on consignment from the Bank also enforces rigorous management.

5. CUSTOMERS' APPLICATIONS FOR DISCLOSURE, CORRECTION OR DISCONTINUATION

Disclosure and Correction
Unless there is a particular reason, we approve customer requests for disclosure of their own information after we check that the applicant is the person concerned. In addition, if the information about the customer is inaccurate, we modify it so that it is accurate. Application should be made at the inquiry desk detailed below. Please note that actual costs may be billed for disclosure. The Bank will advise the Customer of the amount of the actual costs in advance if the actual costs are billed.
Discontinuation of Promotional Materials
To continuously update clients of new products and services, Metropolitan Bank and Trust Company will insert flyers, advertising materials and the likes in the mails it sends out. If you wish to discontinue, please contact and advise us.

6. CUSTOMER INQUIRIES AND COMPLAINTS

The customer may contact the person-in-charge as provided on the list below for inquiries, complaints, and requests for disclosure, correction of data and discontinuation of the use of personal information to the address mentioned below.
Kandabashi Park Bldg. 1-19-1 Kanda Nishiki-cho, Chiyoda-ku, Tokyo 101-0054 Japan
Metropolitan Bank and Trust Company, Tokyo Branch - Personal Data Protection Section related to Remittance- Remittance Section Tel. 03-5281-7281
Business Hours: 9:00 to 15:30 (Excluding weekends, Japanese Public Holidays and the year-end/New Year banking holidays.)

7. MODIFICATIONS

The above information may be modified as a result of amendments to the law and other reasons. In that case, a notice will be posted at the Bank's premises.