Exchange Rate ??-???-????  (Disclaimer)

JPY/PHP
USD/JPY
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???.??
Promo Rate w/ E-statement ?.????
(for Individual Remitters of QP, METS & EPRC)

Morning exchange rate is shown until 10:30AM. After 10:30AM, Today’s exchange rate is shown.

Remittance FAQs

Welcome to the Metrobank Tokyo branch and Osaka sub-branch general questions and answers section. Each year we update the answers to reflect the latest changes in our remittance procedure. These questions and answers came from remitters like you. We hope you find them helpful and informative. Please let us know if you encounter any problems or have suggestions. To send a comment, go to our comments and feedback by email page. Please use the word FAQ in your comment. If you don’t find the answer to your question below, please call our office.

How to Remit

How to Remit

Q: How to remit money to Philippines?

  • A. Listed below are the easy steps in sending money to the Philippines.
    1. Register as a remitter with Metrobank Tokyo Branch or Metrobank Osaka Sub-Branch. Please click here to know how to register.
    2. Upon receipt of your registration confirmation, you may choose any of the following method in sending your remittance payment.

    JAPAN POST BANK

    1. Easy Postal Remit Card ⇔ EASY WAY TO REMIT WITH A LOW CHARGE. Please click here.
    • Apply for Easy Postal Remit Card (Furikae Haraikomi Senyo). Using the Easy Postal Remit Card, send or transfer your money through Japan Post Bank’s ATM. Applicable charge is shouldered by Metrobank.
    • We will receive your money on the same day if transferred before 11:30 AM during weekdays. If transfer is made after 11:30AM, we will receive your money on the next business day.

    BANK TRANSFER

    • Please click here to know about the Proper Way of Bank Transfer. Proper way of bank transfer should be observed in order to avoid delay in process.
    • Transfers amounting to JPY 1,000,000 and above should be confirmed to Metrobank and required information should be provided by the remitter.
    • We will receive your money on the same day if transferred before 3:00 PM.
    • Please click here to view sample form.

    For Tokyo Branch registered clients

  • a. SMBC Honten Eigyu Bu (Mitsui Sumitomo Ginko Honten Eigyu Bu)
    • Savings Account (Futsu Koza) No.: 9512585
    • Account Name: Metropolitan Bank Tokyo Branch
  • b. BTMU Kojimachi Branch (Mitsubishi Tokyo UFJ Ginko Kojimachi Shiten)
    • Savings Account (Futsu Koza) No.: 1125983
    • Account Name: Metropolitan Bank Tokyo Branch

    For Osaka Sub-Branch registered clients

  • c. SMBC Osaka Chuo Branch (Mitsui Sumitomo Ginko Osaka Chuo Shiten)
    • Savings Account (Futsu Koza) No.: 1121710
    • Account Name: Metropolitan Bank Osaka Sub-Branch
    • OVER THE COUNTER

      Please come visit our Tokyo Branch or Osaka Sub-Branch to transact over the counter.

  • 3. Receipts will be sent to your registered address.
  • How to Register

    How to Register

    Q: How to Register?

    A:

    Registration can be done in two ways. by visiting our branch personally or by mail.
    You will be required to fill-out our New Registration Form and present your valid ID to be photocopied and verified by our bank staff.
    For foreigners, we require Alien Registration Card.
    (For Japanese, Drivers License, Residence ID, Health Insurance Card etc)

    For registration, following information is necessary;
    Remitter: Name, Address, Phone No, Birth date and others supported by valid ID.
    Beneficiary information: Name, Address, Phone No, Account information
    ( Bank, Branch, Account number and others)

    1. Over the counter (OTC)
    2. Come and visit our branch in Tokyo or sub-branch in Osaka
      Please bring your valid ID and after filling out our form, you will be issued your PIN Card immediately and you can send money at the same time.

    3. Registration by Mail
    4. Please send the following documents
      (all documents can be downloaded, with return envelope for Tokyo/ Osaka sub-branch)

      1. Application form ( New Registration Form)
      2. Copy of Alien Registration Card (Front and Back) pasted on MB ID Form
        (Front and Back of the Alien Registration Card is the must. Without this, registration will be on pending)

      After we receive the application with the photocopies of all the necessary supporting identification cards/documents, we will register your name and relevant information and issue your non-transferable PIN number. PIN Card and the details of the registration will be sent by registered mail thereafter. You can start remittance after you receive your PIN Card.

    How to Add/Amend the beneficiary information or amend your personal information?

    How to Add/Amend the beneficiary information or amend your personal information?

    A: Additional Beneficiary Registration or amendment of existing beneficiary/remitters information can be done in two ways. You can either visit our branches or by mail.
    You will be required to fill-out our Additional/Amendment Registration Form with your valid ID.

    For foreigners, we require Alien Registration Card.
    For Japanese, Drivers License, Residence ID, Health Insurance Card etc.
    For registration, following information is necessary;
    Remitter: Name, Address, Phone No, Birth date and others supported by valid ID.
    Beneficiary information: Name, Address, Phone No, Account information ( Bank, Branch, Account number and others)

    1. Over the counter (OTC)
    2. Come and visit our branch in Tokyo or sub-branch in Osaka
      Please bring your valid ID and after filling out our form, you can get your additional beneficiary’s number and you can send money to the new beneficiary at the same time.
      For amendment, we will amend your record right after we receive the application.

      2. Additional/Amendment Registration by Mail

      Please send the following documents (all documents can be downloaded, with return envelope for Tokyo Branch / Osaka Sub-branch)

      a. Application form ( Additional/Amendment Form)

      b. Copy of Alien Registration Card (Front and Back) pasted on MB ID Form
      (Front and Back of the Alien Registration Card is the must.
      Without this, registration will be on pending)

    After we receive the application with the photocopies of all the necessary supporting identification cards/document, we will register your new beneficiary. The details of the registration will be sent by mail thereafter. You can start to remit your money to the new beneficiary after you receive our mail. Please be sure to indicate the correct beneficiary number in making your remittance to avoid mistake or delay in processing your transaction.

    Please click here “Proper way of Bank Transfer”

    How to Ginko Furikomi

    How to Ginko Furikomi

    Q: How to Ginko Furikomi?

    A: Please follow the following steps.
    *It is necessary for you to register before you send the money to us.

    1. Call Tokyo branch or Osaka sub-branch.
    2. Please tell your name, PIN number, beneficiary and amount to our operator.

    3. Go to nearest bank for sending money to us
    Teller window
    Please fill out the payment slip/remittance application and give it to teller.

    ATM machine
    1. Select “OFURIKOMI”
    2. Select the bank and branch
    3. Select the type of account
    4. Enter the account number
    5. Enter the amount
    6. Enter the remitter’s name ***

    *** To avoid the mistake or pending case, we recommend you to put your PIN number and Beneficiary number before your name when you send money thru local banks

    Please click here “Proper way of Bank Transfer”

    3. Where to transfer funds?
    Tokyo Branch registered clients
    Click here (MB Tokyo account)
    Osaka Sub-Branch registered clients

    Click here (MB Osaka account)

    Remittance Charges

    Remittance Charges

    Easy Postal Remit Card
    (EPRC)
    *1
    Quick Padala
    (QP)
    *2
    Metrobank Easy Transfer Service (METS)
    *1
    TYPE AMOUNT CHARGE AMOUNT CHARGE AMOUNT CHARGE
    YEN to PESO ¥1,000
    to
    ¥30,000
    ¥750 ¥3,000
    to
    ¥30,000
    ¥700

    Promo until Sep 30, 2018

    ¥1,000
    to
    ¥30,000
    ¥750
    ¥30,001
    to
    ¥50,000
    ¥1,200 ¥30,001
    to
    ¥50,000
    ¥1,200

    Promo until Sep 30, 2018

    ¥30,001
    to
    ¥50,000
    ¥1,200
    ¥50,001
    and above
    ¥1,500 ¥50,001
    to
    ¥300,000
    ¥1,500

    Promo until Sep 30, 2018

    ¥50,001
    and above
    ¥1,500

    *1: Credit to MB and other bank’s A/C, OTC and Cash Pick-up
    *2: Cash Pick-up only

    Bank Transfer
    (BT)
    Genkin Kakitome
    (GK)
    Over the Counter
    (OTC)
    TYPE CHARGES FOR ANY AMOUNT
    YEN to PESO
    *1
    ¥2,000 N/A ¥2,000
    FBAS
    *2
    N/A ¥3,500 ¥3,500
    YEN to USD
    *3
    ¥2,000 N/A ¥2,000
    YEN to YEN
    *4
    ¥2,000 + Lifting Charge (0.75% of remittance amount – minimum of ¥1,000)

    *1: Credit to MB and other bank’s A/C, OTC and Cash Pick-up
    *2: Opening of Philippine based accounts – PESO
    *3: Credit to MB and other bank’s A/C
    *4: Credit to MB A/C only

    Cash Pick-up Charges via BT&OTC
    ¥1-¥100,000 ¥2,000
    ¥100,001-¥200,000 ¥4,000
    ¥200,001-¥300,000 ¥6,000

    Remittance to USA
    Yen to USD
    (Credit to account)
    ¥5,000 for any amount

    Inward Remittance
    TYPE
    Yen Inward Remittance ¥1,500 + 0.05% of the remittance amount not less than ¥2,500
    USD Inward Remittance Receiving in USD:
    $20.00 + 1% of the remittance amount not less than $25.00
    Receiving in YEN:
    ¥2,500

    Other Fees and Charges
    TYPE Philippine Remittance
    Amendment Fee (Tracer) ¥1,000
    Remittance Certification ¥1,000/year
    Courier Charge ¥4,000
    EPRC (Card Reissuance) ¥300/card
    EPRC (from 6th card owner) ¥300/card
    DAR Own account ¥2,000
    DAR 3rd party ¥3,000

    Tokyo Branch & Osaka Sub-Branch Accounts
    Account Statement ¥100

    Rate Disclaimer

    Rate Disclaimer

    Foreign exchange rates to be applied to overseas remittances may be changed by Metrobank without prior notice, depending on the market fluctuation.

    Early Morning exchange rate is shown until 10:30. After 10:30, Today’s exchange rate is shown.

    How to Visit

    How to Visit

    Operation in Japan and the locations

    Operation hours

    • • Monday to Friday:
    • • 9:00AM to 3:00PM
    • • Sunday Operations:
    • • 10:00AM to 3:00PM
    • • (Please check the “Metrobank Japan Calendar 2018”)
    • • Holidays:
    • • Saturday, Sunday (Other than scheduled Sunday Operations), National holidays including banking holidays
    • Map Tokyo Branch

      Tokyo Branch;

      TEL 03-5281-7281
      FAX 03-5281-7282
      e-mail: MBTOKYO@metrobank.co.jp
      1F Kandabashi Park Bldg.
      1-19-1 Kanda Nishiki-cho,
      Chiyoda-ku, Tokyo 101-0054

      Osaka Sub-branch

      Osaka Branch;

      TEL 06-7711-1315
      FAX 06-7709-9243
      e-mail: MBOSAKA@metrobank.co.jp
      3F Osaka Kokusai Building
      2-3-13 Azuchi-machi,
      Chuo-ku, Osaka 541-0052

      Financial Alternative Dispute Resolution

      Japanese Bankers Association (JBA) [Zenginkyo] Customer Relations Center

      The JBA Customer Relations Center is operated by the JBA as a contact point for receiving consultations and inquiries about banks and for receiving your views or complaints about banks. Consultations and inquiries, etc. are free.

      For details, go to website:

      https://www.zenginkyo.or.jp/adr/

      Customers whose disputes with a bank seem insurmountable should use the “Mediation Committee”.

      For more information, contact the JBA Customer Relations Center.

      JBA Customer Relations Center
      1-3-1 Marunouchi Chiyoda-ku Tokyo 100-8216
      TEL 0570-017109 or 03-5252-3772

      * Connect at local call rates from ordinary phones and public phones.

      Navidial
      Available at local call rates
      • Days open: Monday to Friday (except public holidays and bank holidays)
      • Hours of opening: 9 a.m. to 5 p.m.

      The JBA is a designated dispute resolution institution under the Banking Act and Norinchukin Bank Law.