Welcome to the Metrobank Tokyo branch and Osaka sub-branch general questions and answers section. Each year we update the answers to reflect the latest changes in our remittance procedure. These questions and answers came from remitters like you. We hope you find them helpful and informative. Please let us know if you encounter any problems or have suggestions. To send a comment, go to our comments and feedback by email page. Please use the word FAQ in your comment. If you don’t find the answer to your question below, please call our office.
How to Remit
How to Remit
Q: How to remit money to Philippines?
- Register as a remitter with Metrobank Tokyo Branch or Metrobank Osaka Sub-Branch. Please click here to know how to register.
- Upon receipt of your registration confirmation, you may choose any of the following method in sending your remittance payment.
JAPAN POST BANK
- Easy Postal Remit Card ⇔ EASY WAY TO REMIT WITH A LOW CHARGE. Please click here.
- Apply for Easy Postal Remit Card (Furikae Haraikomi Senyo). Using the Easy Postal Remit Card, send or transfer your money through Japan Post Bank’s ATM. Applicable charge is shouldered by Metrobank.
- Service / process hours is from 08:00 to 24:00 daily.
BANK TRANSFER
- Metrobank Easy Transfer Service (METS) – Please click here for details.
- Please click here to know about the Proper Way of Bank Transfer. Proper way of bank transfer should be observed in order to avoid delay in process.
- Transfers amounting to JPY 1,000,000 and above should be confirmed to Metrobank and required information should be provided by the remitter.
- We will receive your money on the same day if transferred before 3:00 PM.
- Please click here to view sample form.
For Tokyo Branch registered clients
- Savings Account (Futsu Koza) No.: 9512585
- Account Name: Metropolitan Bank Tokyo Branch
- Savings Account (Futsu Koza) No.: 1125983
- Account Name: Metropolitan Bank Tokyo Branch
For Osaka Sub-Branch registered clients
- Savings Account (Futsu Koza) No.: 1121710
- Account Name: Metropolitan Bank Osaka Sub-Branch
-
OVER THE COUNTER
Please come visit our Tokyo Branch or Osaka Sub-Branch to transact over the counter.
How to Register
How to Register
Q: How to Register?
A:
Registration can be done in two ways. by visiting our branch personally or by mail.
You will be required to fill-out our New Registration Form and present your valid ID to be photocopied and verified by our bank staff.
For foreigners, we require Residence Card (Zairyu Card).
(For Japanese, Drivers License, Health Insurance Card, etc)
For registration, following information is necessary;
Remitter: Name, Address, Date of Birth supported by valid ID as well other relevant information and contact details.
Beneficiary information: Name, Address, Phone No, Account information (if with bank account)
(Bank, Branch, Account number and other relevant information)
- Over the counter (OTC)
- Registration by Mail
- Application form (Overseas Remittance Application Registration and Declaration)
- ID Submission Form:
- Copy of Residence Card/Zairyu Card (Front and Back)
- Other ID/Supplemental documents indicating current address
Come and visit our branch in Tokyo or sub-branch in Osaka.
Please bring your valid prescribed ID and after filling out our form, you will be issued your confirmation list after necessary steps and registration (we may request additional information/documents and it may take time) and you can send money thereafter (amount restrictions may apply).
Please send the following documents
(all documents can be downloaded from this website, with return envelope for Tokyo/Osaka sub-branch)
Note 1: For details please refer to the backside of the ID Submission Form
Note 2: For Health Insurance Card please mask (cover) Insurance Identification Number
After we receive the application with the photocopies of all the necessary supporting identification cards/documents, we will register your name and relevant information (note) and send your confirmation list. The confirmation list and other relevant documents will be sent by non-transferrable registered mail thereafter. You can start using remittance services only after you have received the confirmation list.
(NOTE) We may request additional information/documents and it may take time.
How to Add/Amend the beneficiary information or amend your personal information?
How to Add/Amend the beneficiary information or amend your personal information?
A: Additional Beneficiary Registration or amendment of existing beneficiary/remitters information can be done in two ways. You can either visit our branches or by mail.
You will be required to fill-out our Additional/Amendment Registration Form with your valid ID.
For foreigners, we require Alien Registration Card.
For Japanese, Drivers License, Residence ID, Health Insurance Card etc.
For registration, following information is necessary;
Remitter: Name, Address, Phone No, Birth date and others supported by valid ID.
Beneficiary information: Name, Address, Phone No, Account information ( Bank, Branch, Account number and others)
- Over the counter (OTC)
Come and visit our branch in Tokyo or sub-branch in Osaka
Please bring your valid ID and after filling out our form, you can get your additional beneficiary’s number and you can send money to the new beneficiary at the same time.
For amendment, we will amend your record right after we receive the application.
2. Additional/Amendment Registration by Mail
Please send the following documents (all documents can be downloaded, with return envelope for Tokyo Branch / Osaka Sub-branch)
b. Copy of Alien Registration Card (Front and Back) pasted on MB ID Form
(Front and Back of the Alien Registration Card is the must.
Without this, registration will be on pending)
After we receive the application with the photocopies of all the necessary supporting identification cards/document, we will register your new beneficiary. The details of the registration will be sent by mail thereafter. You can start to remit your money to the new beneficiary after you receive our mail. Please be sure to indicate the correct beneficiary number in making your remittance to avoid mistake or delay in processing your transaction.
Please click here “Proper way of Bank Transfer”
How to Ginko Furikomi
How to Ginko Furikomi
Q: How to Ginko Furikomi?
A: Please follow the following steps.
*It is necessary for you to register before you send the money to us.
- Call Tokyo branch or Osaka sub-branch.
- Go to nearest bank for sending money to us
Please tell your name, PIN number, beneficiary and amount to our operator.
Please fill out the payment slip/remittance application and give it to teller.
ATM machine
1. Select “OFURIKOMI”
2. Select the bank and branch
3. Select the type of account
4. Enter the account number
5. Enter the amount
6. Enter the remitter’s name ***
*** To avoid the mistake or pending case, we recommend you to put your PIN number and Beneficiary number before your name when you send money thru local banks
Please click here “Proper way of Bank Transfer”
3. Where to transfer funds?
Tokyo Branch registered clients
Click here (MB Tokyo account)
Osaka Sub-Branch registered clients
Click here (MB Osaka account)
Remittance Charges
Remittance Charges
Easy Postal Remit Card (EPRC) *1 |
Quick Padala (QP) *2 |
Metrobank Easy Transfer Service (METS) *1 |
||||
TYPE | AMOUNT | CHARGE | AMOUNT | CHARGE | AMOUNT | CHARGE |
YEN to PESO | ¥1,000 to ¥30,000 |
¥750 | ¥3,000 to ¥30,000 |
¥1,000 | ¥1,000 to ¥30,000 |
¥750 |
¥30,001 to ¥50,000 |
¥1,200 | ¥30,001 to ¥50,000 |
¥1,500 | ¥30,001 to ¥50,000 |
¥1,200 | |
¥50,001 and above |
¥1,500 | ¥50,001 to ¥300,000 |
¥1,800 | ¥50,001 and above |
¥1,500 |
*1: Credit to MB and other bank’s A/C, OTC and Cash Pick-up
*2: Cash Pick-up only
Bank Transfer (BT) |
Genkin Kakitome (GK) |
Over the Counter (OTC) *From October 01, 2020 |
|
TYPE | CHARGES FOR ANY AMOUNT | ||
YEN to PESO *1 |
¥2,000 | N/A | ¥3,000 |
FBAS *2 |
N/A | ¥3,500 | ¥3,500 |
YEN to USD *3 |
¥2,000 | N/A | ¥3,000 |
YEN to YEN *4 |
¥2,000 + Lifting Charge (0.75% of remittance amount – minimum of ¥1,000) | N/A | ¥3,000 + Lifting Charge (0.75% of remittance amount – minimum of ¥1,000) |
*1: Credit to Metrobank, other bank accounts and Cash Pick-Up
*2: Opening of Philippine based Peso accounts
*3: Credit to Metrobank and other bank accounts
*4: Credit to Metrobank account only
TYPE | |
Yen Inward Remittance | ¥1,500 + 0.05% of the remittance amount not less than ¥2,500 |
USD Inward Remittance |
Receiving in USD: $20.00 + 1% of the remittance amount not less than $25.00 Receiving in YEN: ¥2,500 |
TYPE | Philippine Remittance |
Amendment Fee (Tracer) | ¥1,000 |
Remittance Certification | ¥1,000/year |
Courier Charge | ¥4,000 |
EPRC (Card Reissuance) | ¥300/card |
EPRC (from 6th card owner) | ¥300/card |
DAR Own account | ¥2,000 |
DAR 3rd party | ¥3,000 |
Tokyo Branch & Osaka Sub-Branch Accounts | |
Account Statement | ¥100 |
Rate Disclaimer
Rate Disclaimer
Foreign exchange rates to be applied to overseas remittances may be changed by Metrobank without prior notice, depending on the market fluctuation.
Early Morning exchange rate is shown until 10:30. After 10:30, Today’s exchange rate is shown.
How to Visit
How to Visit
Operation in Japan and the locations
Operation hours
- • Monday to Friday:
- • 9:00AM to 3:00PM
- Closed on Holidays
- • Saturday, Sunday, National holidays including banking holidays
Tokyo Branch;
TEL 03-5281-7281
FAX 03-5281-7282
e-mail: MBTOKYO@metrobank.co.jp
1F Kandabashi Park Bldg.
1-19-1 Kanda Nishiki-cho,
Chiyoda-ku, Tokyo 101-0054
Financial Alternative Dispute Resolution
Japanese Bankers Association (JBA) [Zenginkyo] Customer Relations Center
The JBA Customer Relations Center is operated by the JBA as a contact point for receiving consultations and inquiries about banks and for receiving your views or complaints about banks. Consultations and inquiries, etc. are free.
For details, go to website:
https://www.zenginkyo.or.jp/adr/
Customers whose disputes with a bank seem insurmountable should use the “Mediation Committee”.
For more information, contact the JBA Customer Relations Center.
JBA Customer Relations Center
1-3-1 Marunouchi Chiyoda-ku Tokyo 100-8216
TEL 0570-017109 or 03-5252-3772
* Connect at local call rates from ordinary phones and public phones.
Navidial
Available at local call rates
• Days open: Monday to Friday (except public holidays and bank holidays)
• Hours of opening: 9 a.m. to 5 p.m.
The JBA is a designated dispute resolution institution under the Banking Act and Norinchukin Bank Law.