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Privacy Policy and Handling of Personal Information


Privacy Policy:

Metropolitan Bank & Trust Company Tokyo Branch together with its Osaka Sub-branch (hereinafter referred to as “the Bank”) strictly observe the relevant laws and regulations relating to protection of personal information in order to be a bank that enjoys the confidence of its customers and a bank of customer’s choice. The Bank shall not use, without consent of its customer, any customer’s personal information for the purpose other than the ones designated below. The Bank shall exert every effort to conduct appropriate management and maintain the accuracy and confidentiality. The Bank shall also exert every effort to resolve, at the earliest possible stage, the complaints directed by the customer regarding his/her personal information.

1. Purpose of Use of Personal Information
The Bank acquires the personal information of the customers so that the transactions requested by the customers are handled and processed in a secure and sound way, and so that the customers can receive information on better financial products and services offered by the Bank.
Any personal information acquired and to be acquired from the customers shall be used for the purpose such as checking the identity of the customers, verifying the customer’s eligibility to transact with the Bank, and, from time to time, to introduce new financial products and services to the customers. In more concrete terms, the purposes of use of personal information are as follows;

  • In order to fulfill customer’s identification obligation stipulated in “Law for Prevention of Transfer of Criminal Proceeds”, “Foreign Exchange and Foreign Trade Law”, “Act on Use of Numbers to Identify a Specific Individual in the Administrative Procedures”, and their related Orders and Ordinances ;
  • In order to verify a natural person’s identity as a representative, an agent, or a beneficial owner of a corporation when the Bank concludes various transactions and contracts (outward and inward remittance transaction, deposit contract, loan contract. and contract for foreign exchange, etc.) with a customer that is a corporation and when an individual representing the corporation is required to write his/her name and position in the corporation ;
  • In order to provide information on financial products and services of the Bank.

The Bank shall, in case of altering Purpose of Use, not do so beyond the scope recognized reasonably relevant to the pre-altered Purpose of Use and shall inform a customer or disclose to the public a post-altered Purpose of Use. A notice shall be posted at the Bank’s premises and uploaded to the Bank’s Web.
The Bank shall not utilize personal information using a method that has the possibility of fomenting or prompting unlawful or unfair act.

2. Type of Personal information to be Acquired
Most general information are, in addition to the customer’s name, address, date of birth, nationality, gender, occupation, telephone number and, further, such as number of passport, number of driver’s license, individual number (My Number), and number of residence card as defined as “Individual Identification Code”, visa validity and expiry date of ID of the customer.

3. Information Acquisition Method
Adequate security measures shall be taken and the personal information shall be acquired through over-the-counter, postal mail, fax, e-mail, and telephone.

4. Provision of Personal Information
The Bank shall not provide customer’s personal information to any of a third party except for the following cases;

  • cases in which customer’s consent is obtained in advance
  • cases based on laws and regulations (Article 23-1)
  • cases in which a person receiving the provision of customer’s personal information shall not fall under the third party (Article 23-5)

The Bank shall not provide customer’s personal information to any of a third party using Opt-Out scheme (Article 23-2, 23-3).

4-2. Restriction on Third Party Provision
In case the Bank provides customer’s personal information to third party, the Bank inform followings to the customer in advance:

  1. The name or appellation and address and, for a corporate body, the name of its representative (for a non-corporate body having appointed a representative or administrator, the said representative or administrator) of the Bank that provides to a third party.
    (note) Whenever there is change on (i), this will be informed immediately.
  2. to set a third-party provision as a utilization purpose
  3. the categories of personal data provided to a third party
  4. a method of acquiring personal data provided to a third party
  5. a method of a third-party provision
  6. to cease, in response to a principal’s request, a third-party provision of personal data that can identify the principal
  7. a method of receiving a principal’s request
  8. other matters prescribed by rules of the Personal Information Protection Commission as those necessary to protect an individual’s rights and Interests.

4-3. Restriction on Third Party Provision in a Foreign Country
In case the Bank provides customer’s personal information to third party in a Foreign Country, the Bank inform followings to the customer and obtain the customer’s consent in advance:

  1. the personal information protection system of the foreign country
  2. the action the third party takes for the protection of personal information
  3. other information that is to serve as a reference

(note) In case the Bank provided personal information to a third party in a foreign country, the Bank shall take necessary action to ensure continuous implementation of the equivalent action by the third party, and, in response to a customer’s request, provide information on the necessary action, to the customer.

5. Information Management Method
Appropriate measures shall be constantly taken so that customer’s personal information can be kept accurate and up-to-date. In addition, to prevent the loss, destruction, falsification, and leakage, etc. of the personal information of the customers, the Bank shall take appropriate information security measures such as measures against unauthorized access and computer virus countermeasures. In addition, the Bank shall ensure that any company handling the personal data of customers, etc on consignment from the Bank also enforces rigorous protection measures.

5-2. Report etc. of Leakage etc.

  1. The Bank shall, pursuant to rules of the Personal Information Protection Commission, report to the Personal Information Protection Commission when there is a leakage, loss or damage and other situation concerning the insurance of security of its handled personal data and it is prescribed by the rule of Personal Information Protection Commission as those of which there is a large possibility of harming an individual’s rights and interests.
  2. In those cases prescribed by the preceding paragraph, the Bank shall, pursuant to rules of the Personal Information Protection Commission, notify a principal of the occurrence of the said situation.

6. Request for Disclosure, Correction or Discontinuation
(Disclosure and Correction)
Unless there is a particular reason, the Bank shall approve customer’s request for the disclosure of his/her own information by specifying the personal information (note) after checking that the applicant is the person concerned or an agent appropriately designated. In addition, if the information about the customer is inaccurate, the Bank shall correct the information so that the Bank maintains an accurate record of the customer. The request shall be forwarded to the Information Desk for Personal Data Protection specified below. Please note that actual expenses may be charged by the Bank for the disclosure of personal information.

(note)

  • The Bank will disclose by a method the customer requested (electromagnetic record or other methods prescribed by rules of the Personal Information Protection Commission).
    (In cases where disclosure by the method requires a large amount of expenses or when disclosure by other said method is difficult, by a method of delivering a written document.)
  • The Bank will inform immediately when disclosure by a method a principal demanded pursuant to the provisions of the said paragraph is difficult.

(Discontinuation)
If a customer does not want to receive introductory materials by direct-mail, postal mail, telephone, or e-mail, etc. such request for discontinuation must be forwarded to the Information Desk for Personal Data Protection specified below. The Bank shall discontinue sending information upon such request for discontinuation.

(note)
The Bank also shall, in case of having received a demand from customer as described below and when it has become clear that there is a reason in the demand, fulfill a utilization cease etc. or cease a third-party provision of the said retained personal information to the extent necessary to prevent an infringement of a customer’s rights and interests without delay.
However, the Bank shall not apply in cases where a utilization cease etc. or ceasing a third-party provision of the said retained personal information requires a large amount of expenses or other cases where it is difficult to fulfil a utilization cease etc. or to cease a third-party provision and when necessary alternative action is taken to protect a customer’s rights and interests.

<Case of Customer’s demand>

  • if the personal information has become unnecessary for the Bank to utilize retained personal data
  • if there is a possibility that handling of the retained personal information that can identify the customer would harm the rights or legitimate interests of the customer.

7. Modification
The above information may be modified as a result of amendments to the relevant laws and by other reasons. In such case, a notice will be posted at the Bank’s premises or uploaded to the Bank’s Web.

8. Information of the Bank (personal information handling business operator)

  1. Name: Metropolitan Bank and Trust Company Tokyo Branch and Osaka Sub- Branch
  2. Address:
    • (Tokyo Branch) 〒101-0054 Kandabashi Park Bldg. 1-19-1 Kanda Nishiki-cho, Chiyoda-ku, Tokyo
    • (Osaka Sub Branch) 〒541-0052 3F Osaka Kokusai Building, 2-3-13 Azuchi-machi, Chuo-ku, Osaka
  3. Representative:
    • (Country Manager and General Manager of Tokyo Branch) Yukinori Kojima
    • (Branch Manager of Osaka Sub-Branch) Louie Dura Navarro

 

 

Information Desk for Personal Data Protection

(TOKYO)
〒101-0054 Kandabashi Park Bldg. 1-19-1 Kanda Nishiki-cho, Chiyoda-ku, Tokyo
Metropolitan Bank and Trust Company Tokyo Branch
Attn: Personal Data Protection Section, Remittance
Tel. 03-5281-7281
Business hours: 9:00 to 15:30 (excluding weekends, public holidays and year-end/ new year banking holidays)

(OSAKA)
〒541-0052 3F Osaka Kokusai Building, 2-3-13 Azuchi-machi, Chuo-ku, Osaka
Metropolitan Bank and Trust Company Osaka Branch
Attn: Personal Data Protection Section, Remittance
Tel. 06-7711-1315
Business hours: 9:00 to 15:30 (excluding weekends, public holidays and year-end/ new year banking holidays)

4 September 2020 Modified

Basic Policy on Handling of Specific Personal Information