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MBJ’scorrespondence under the declaration of a state of emergency responding to the spread of COVID-19
Due to the spread of COVID-19, a state of emergency declaration was issued on January 7,2021 for four prefectures, namely Tokyo, Kanagawa, Chiba and Saitama.

On the same day, the Minister of Financial Services, released a statement on maintaining the function of the financial system and financial capital markets under the current state.

As such, Metrobank Japan will continue our business according to the following policy.

Thank you for your understanding and cooperation

MBJ’s Response

As stated in the statement of the Minister of Finance “Request to Financial Service Users”, to prevent the spread of infection, please refrain from unnecessary and non-urgent visits as much as possible, please contact us by telephone or by e-mail for your requests and inquiries.

If it is necessary to visit the branch, we are kindly asking for your cooperation in disinfecting your hands upon entry and wearing a mask in order to keep a healthy and safe work environment for you and our staff. For details, please see “Request for Cooperation” posted in our branches.

As of today, there have been no case of COVID-19 in Metrobank Tokyo and Osaka. However, as the bank has ordered some employees to take countermeasures such as telecommuting (using remote functions from home), it may take time to answer your phone call or email correspondence due to less manpower in the branch.

Furthermore, in the unlikely event that all employees cannot come to work due to restrictions on commuting to branches, you may still send your remittance worth less than JPY300,000*1 using Easy Postal Remit Card (EPRC) or Metrobank Easy Transfer Service (METS). We strongly recommend the use / switching to those services and products for your convenience.

*1 Remittances exceeding ¥ 300,000 will require confirmation of the purpose of the remittance and the source of the remittance by Bank’s officers. And it may take time to conduct, and please understand.

Finally, there are concerns about fraud and illegal transactions taking advantage of the during COVID-19 pandemic.

Kindly remain vigilant and take precautions against these matters.

Reference: Finance Minister’s Talk (in Japanese only)

Other Important Information:

Please note availability of the following services:

  2. Relative to the dangers presented by COVID-19 when travelling and coming into close person-to-person contact, we highly encourage you to use our 24/7 remittance services and avoid visiting our branches. By using the services below, you can remit safely, enjoy cheaper remittance fees and higher exchange rates (if registered to E-Statement)

    1. EPRC (Easy Postal Remit Card)
    2. METS (Metrobank Easy Transfer Service) SMBC, MUFG & Resona
      ※Please note that if the remittance content falls under any of the reasons below and etc., the remittance will not be processed and the yen funds received by the Bank will be withheld.

    1. Amount of Remittance exceeds ¥300,000 (will require purpose confirmation, etc.)
    2. Expired ID/Non-provision of latest Customer Information per bank records
    3. Unknown Japan Address / Returned Mails
    4. Violation of Service Terms and Conditions
      Remittances not processed and placed on hold will only be processed upon the resumption of regular banking hours after your proper compliance to bank requirements (ex. ID submission, confirmation of purpose etc.).
  3. Courier Services(ex. Reactivation of Dormant Account. Account Signature Updating, Debit Account Request (DAR), MB Direct related account maintenance, etc.)
    This service is still temporarily suspended for both MB Tokyo Branch and MB Osaka Sub-branch due to the COVID-19 pandemic crisis that had affected courier companies in the Philippines.

Metrobank Japan Branches prioritizes the safety and health of its clients and personnel as part of its social responsibility and hope that you understand the measures that we put into place.

You may contact us first before visiting our Tokyo Branch and Osaka Sub-branch to avoid any inconvenience.

Tokyo Branch: Osaka Sub-branch:
Tel: 03-5281-7281 Tel: 06-7711-1315
Fax: 03-5281-7282 Fax: 06-7709-9243
1F Kandabashi Park Bldg. 1-19-1 Kanda Nishiki-cho, 3F Osaka Kokusai Building, 2-3-13 Azuchi-machi,
Chiyoda-ku, Tokyo 101-0054 Chuou-ku, Osaka 541-0052