Operation in Japan and the locations
1F Kandabashi Park Bldg.
1-19-1 Kanda Nishiki-cho,
Chiyoda-ku, Tokyo 101-0054
3F Osaka Kokusai Building
Chuo-ku, Osaka 541-0052
Monday to Friday 9:00AM to 3:00PM
Close on Saturday, Sunday, and National holidays including banking holidays
Map Tokyo Branch
Financial Alternative Dispute Resolution
Japanese Bankers Association (JBA) [Zenginkyo] Customer Relations Center
The JBA Customer Relations Center is operated by the JBA as a contact point for receiving consultations and inquiries about banks and for receiving your views or complaints about banks. Consultations and inquiries, etc. are free.
For details, go to website:
Customers whose disputes with a bank seem insurmountable should use the “Mediation Committee”.
For more information, contact the JBA Customer Relations Center.
JBA Customer Relations Center
1-3-1 Marunouchi Chiyoda-ku Tokyo 100-8216
TEL 0570-017109 or 03-5252-3772
* Connect at local call rates from ordinary phones and public phones.
Available at local call rates
• Days open: Monday to Friday (except public holidays and bank holidays)
• Hours of opening: 9 a.m. to 5 p.m.
The JBA is a designated dispute resolution institution under the Banking Act and Norinchukin Bank Law.