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Operation in Japan and the locations

Tokyo Branch;

TEL 03-5281-7281
FAX 03-5281-7282
1F Kandabashi Park Bldg.
1-19-1 Kanda Nishiki-cho,
Chiyoda-ku, Tokyo 101-0054

Osaka Sub-branch;
TEL 06-7711-1315
FAX 06-7709-9243
3F Osaka Kokusai Building
2-3-13 Azuchi-machi,
Chuo-ku, Osaka 541-0052

Operation hours
Monday to Friday 9:00AM to 3:00PM
Close on Saturday, Sunday, and National holidays including banking holidays

Map Tokyo Branch

Osaka Sub-branch

Financial Alternative Dispute Resolution

Japanese Bankers Association (JBA) [Zenginkyo] Customer Relations Center

The JBA Customer Relations Center is operated by the JBA as a contact point for receiving consultations and inquiries about banks and for receiving your views or complaints about banks. Consultations and inquiries, etc. are free.

For details, go to website:

Customers whose disputes with a bank seem insurmountable should use the “Mediation Committee”.

For more information, contact the JBA Customer Relations Center.

JBA Customer Relations Center
1-3-1 Marunouchi Chiyoda-ku Tokyo 100-8216
TEL 0570-017109 or 03-5252-3772

* Connect at local call rates from ordinary phones and public phones.

Available at local call rates
• Days open: Monday to Friday (except public holidays and bank holidays)
• Hours of opening: 9 a.m. to 5 p.m.

The JBA is a designated dispute resolution institution under the Banking Act and Norinchukin Bank Law.